Don’t let poor service leave bad taste in customers’ mouths
Most often, I try to focus on the positive, but I have a gripe and I’m pretty darn sure I’m not alone in my view: Good customer service is hard to come by these days.
As Revenue Secretary, I am aware of the growing sophistication of tax fraud schemes. According to the Internal Revenue Service (IRS), attempts by identity thieves to steal personal information to claim tax refunds grew 78 percent from 2011 to 2012. Likewise, the IRS estimates that 23 percent to 28 percent of all tax refunds for the Earned Income Tax Credit are issued improperly.
Secretary Richard G. Chandler/Wisconsin Department of Revenue
, May 07, 2013
Picture your typical day: Taking a shower, driving a car, surfing the Internet, watching television, heating your home — these and more everyday activities are made possible by more than 20 million miles of underground utility lines that crisscross the United States.
Picture your typical day. Taking a shower, driving a car, surfing the Internet, watching television, heating your home—these and more everyday activities are made possible by more than 20 million miles of underground utility lines that crisscross the United States.
America’s 50 different states have 50 different tax codes. This variation lets states experiment and learn from each other which policies work best, laboratories of democracy as our founding fathers intended.
Gov. Scott Walker’s proposal to expand charter schools and add nine school districts to Wisconsin’s school-voucher program is the hottest topic in the State Capitol, complete with the specter of property tax increases and loss of local control. The voucher program now is limited to Racine and Milwaukee.
Students enrolled in the about 250 rural school districts throughout Wisconsin continue to see an erosion of educational opportunities under the Gov. Scott Walker’s 2013-15 budget proposals. Most school districts have been faced with making significant budget reductions because of revenue limits in effect since 1993; but rural school districts also face a unique set of circumstances, which if ignored, will threaten their very existence.
During his recent budget address before the Legislature, Gov. Scott Walker outlined a bold reform agenda for workforce development. Recession-weary residents, including some wearing hard hats, stood shoulder-to-shoulder with the governor as he urged lawmakers to join him in helping them get back to work — and back on a path toward prosperity and true independence.
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