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St. Luke's among best in patient satisfaction

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Professional Research Consultants Inc. honored St. Luke’s Hospital and St. Luke’s Home Care for excellent patient satisfaction during an awards celebration. St. Luke’s Hospital was named a 2014 PRC Five Star Excellence Award winner for scoring in the top 10 percent nationally for “excellent” responses in inpatient services, HCAHPS, discharge information.

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St. Luke’s Home Care was honored as a 2014 PRC Five Star Excellence Award winner for scoring in the top 10 percent nationally for “Excellent” responses for Home Health Services-Overall Quality of Care.

PRC award winners are recognized annually for their achievements in improving patient experiences, health care employee engagement and physician alignment based on perceptions obtained through surveys of patients at St. Luke’s Hospital and St. Luke’s Home Care.

“These awards are a huge honor for St. Luke’s Hospital and St. Luke’s Home Care, and we are proud to be the recipients of them,” said Kathy Johnson, director of quality management at St. Luke’s. “These awards are a demonstration of St. Luke’s putting the ‘Patient Above All Else’.”

St. Luke’s is a previous PRC award winner.

“We are so proud of St. Luke’s and are thrilled to present them with two National Excellence in Healthcare Awards,” said Joe M. Inguanzo, Ph.D., president and chief executive officer of Professional Research Consultants. “These awards are proof that St. Luke’s is committed to improving health care. It takes years of dedication, determination and hard work to achieve this level of success. Congratulations to St. Luke’s and its staff for improving health care services throughout the Duluth area.”

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